Privacy Policy

Dynamic Chiropractic Privacy Policy

Effective Date: 01/01/2020

1. Introduction

Dynamic Chiropractic ("we", "our", "us") is committed to protecting your privacy and handling your

personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles

(APPs), and applicable health records legislation.



This Privacy Policy explains how we collect, use, store, disclose, and manage your personal

information.


2. Contact Details

Dynamic Chiropractic Australia

Website: www.dynamicchiropractic.com.au

Phone: 07 4785 0029

Email: Lisasmithdcaustralia@gmail.com

Postal Address: PO Box 408 Cannonvale, QLD 4802


If you have any questions about this Privacy Policy or the handling of your personal information,

please contact us using the details above.


3. Types of Personal Information We Collect

We may collect personal information including:


  • Full name
  • Date of birth
  • Residential and postal address
  • Phone number
  • Email address
  • Emergency contact details
  • Medicare details
  • Private health insurance information
  • DVA details
  • Health history and medical information
  • Current symptoms and health concerns
  • X-rays, scans and imaging records
  • Clinical notes and examination findings
  • Treatment records
  • Payment and billing information
  • Website and online booking information


4. How We Collect Personal Information

We may collect information directly from you when:


  • You complete new patient forms
  • You attend appointments
  • You communicate with our clinic
  • You book appointments online
  • You complete surveys or feedback forms
  • You participate in promotions or events


Where necessary, we may also collect information from:


  • Medical practitioners
  • Specialists
  • Allied health providers
  • Hospitals
  • Imaging providers
  • Health insurers
  • Family members or guardians (with consent where required)


5. Why We Collect Personal Information

We collect personal information to:


  • Provide chiropractic assessment and care
  • Maintain accurate health records
  • Communicate regarding appointments and treatment
  • Process payments and health fund claims
  • Meet legal and professional obligations
  • Improve our services
  • Respond to enquiries and complaints
  • Conduct practice administration


If we do not collect certain information, we may be unable to provide safe and effective care.


6. How We Use and Disclose Personal Information

We may use or disclose your personal information:


  • To provide healthcare services
  • To communicate appointment reminders
  • To process Medicare, DVA and health fund claims
  • To liaise with other healthcare providers involved in your care
  • To comply with legal obligations
  • To our professional advisers where required
  • To service providers who assist with clinic operations


We will not sell your personal information.


7. Overseas Disclosure

Some service providers used by the clinic may store information on servers located outside Australia.

These providers may include cloud-based software, online booking platforms, email services, data

backup providers, and communication systems.

Countries where information may be stored or processed may include:


  • United States
  • New Zealand


By using our services, you acknowledge that information may be transferred to these jurisdictions

where permitted by law.


8. Storage and Security of Information

We take reasonable steps to protect personal information from misuse, interference, loss,

unauthorised access, modification or disclosure.

Security measures may include:


  • Secure practice management software
  • Password-protected systems
  • User access controls
  • Encryption where available
  • Secure document storage
  • Staff confidentiality obligations


9. Access and Correction

You may request access to your personal information at any time.


You may also request corrections if you believe information held by us is inaccurate, incomplete, out

of date, irrelevant or misleading.


Requests should be made in writing to the contact details listed above.


We will respond within a reasonable timeframe.


10. CCTV and Security Monitoring

To help maintain the safety and security of our patients, members, visitors, staff, premises, and

property, CCTV surveillance may operate within and around our facilities.


CCTV footage may capture images of individuals entering, leaving, or present within our premises.

Footage is collected solely for security, safety, incident investigation, risk management, and legal

compliance purposes.


Access to CCTV recordings is restricted to authorised personnel and may be disclosed to law

enforcement agencies, insurers, legal representatives, or regulatory authorities where required or

permitted by law.


CCTV recordings are securely stored and retained only for as long as reasonably necessary before

being permanently deleted or overwritten.


11. Marketing Communications

From time to time, we may use your contact details to provide information about our services, health

and wellness information, events, promotions, educational content, membership updates, or other

information that may be relevant to you.


Marketing communications may be sent via email, SMS, telephone, social media, or other electronic

means where permitted by law.


You may opt out of receiving marketing communications at any time by using the unsubscribe link

included in our emails, replying STOP to SMS messages where applicable, contacting our office

directly, or updating your communication preferences with us.


We will continue to send communications that are necessary for the administration of your care,

membership, appointments, accounts, or other services you have requested.


12. Complaints

If you believe your privacy has been breached, please contact us in writing.

We will:


  • Acknowledge receipt of your complaint
  • Investigate the matter
  • Respond within a reasonable timeframe
  • Attempt to resolve the issue fairly


If you are not satisfied with our response, you may contact:


Office of the Australian Information Commissioner (OAIC)


Website: www.oaic.gov.au

Phone: 1300 363 992


13. Retention and Destruction of Information

Health records are retained for the period required by applicable legislation and professional

standards.


When personal information is no longer required and retention obligations have expired, we will take

reasonable steps to securely destroy or permanently de-identify the information.


14. Changes to this Policy

We may update this Privacy Policy from time to time. The most current version will be available on our

website and at our clinic.